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Customer service

You do not find the answer you are looking for? Contact us personally!


The fastest way to reach us is by phone. Call us at
+43 7252 50900
during our office hours.


Write to us via our contact form. We will reply within 1-2 days.

Contact form


Office hours:
Monday to Friday from 09:00 to 12:00 and 13:00 to 17:00. Holidays excluded.

Are you a B2B dealer?

The payment methods for B2B customers differ from the list/information on the right. Payment via invoice is possible in individual cases.

Please refer to your shopping cart or the order process for the currently valid options.

If you have any questions or individual arrangements, do not hesitate to contact our customer service.

Payment methods

In all our webshops you can choose from different payment methods. However, depending on your delivery address and the items in your shopping cart, the choices may vary.

All available payment methods can be found in your shopping cart during the ordering process.

The basic options available for our B2C / residential customers are:
  • VISA / Mastercard
  • PayPal
  • Prepayment ( Bank transfer )
  • Cash on delivery (Switzerland only)

If you decide to pay in advance (bank transfer), please transfer the outstanding amount to the following bank account. In the transaction it is mandatory to include your order number, otherwise we can not allocate your money correctly or only delayed, which can lead to a longer processing or delivery time.

IBAN
 AT25 1860 0000 1510 5125
BIC/Swift VKBLAT2L
Bank name Volkskreditbank AG

FAQ 

When/How will I receive my invoice?

Once you have paid for your order, and as soon as it leaves our warehouse, you will receive your invoice as a digital PDF via email. Please keep this document carefully so that you can refer to it in case of any complaints.


How do I get a refund for a return?

If you are not satisfied with our products, you have the possibility to return them 14 days after receipt. If the return is legitimate, you will be refunded your money to the original method of payment. You can find out more about returns in our returns guide.

Show more return info


Why were not all ordered items delivered?

Even we can make mistakes. We are sorry if your order does not arrive complete. Please check first to see if your shipment may have arrived in multiple packages and one of them may still be in transit. If any items are missing within a package, please contact our customer service directly. We will find a solution!