Interesting facts

* Warranty

The warranty (also called "liability for defects" - and often confused with guarantee) concerns defects and deficiencies that were already present at the time of handover/delivery or purchase. It exists for 24 months on new goods. If, for example, a manufacturing defect only becomes apparent after a few months, this falls under warranty. As a customer, you then have the option to return the defective item to us. We then decide on a case-by-case basis whether it comes to an exchange, repair or credit/refund.

* Rules for the return / revocation

Read more legal aspects in our cancellation policy: Read more

Returns & Complaints

Within 14 days after receiving your order, you can return unused, originally packed and unworn items. After this period, a return is no longer possible. The following steps must be followed for a return:

1. Register a return

It is necessary that you pre-register your return in your customer profile. To do this, go to your orders there and select the menu item "Register return" for the respective order.

Start return

Follow the steps of the online form to the end.

2. Pack return

Put the original packed items safe for transport (stuffing material, ...) in the original or in your own shipping box. We cannot take back items with damaged original packaging or damage due to improper packaging.

Before sealing the package, enclose the printed return slip that you received via e-mail after your pre-registration (step 1).

3. Send return shipment

Take the prepared package to a branch or drop-off point of a parcel service provider of your choice (Post, GLS, UPS, DPD, Hermes, ...). Carefully keep the receipt you receive there until we receive your return and confirm receipt via email.

4. Processing of your return

We will process your received return as soon as possible and provide you with status updates via email. Please give our team a few days to get everything done correctly. We will keep you informed and get back to you if we have any questions!